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    Investigation Specialist I, Middle Mile Product - Bangalore, India - Amazon

    Amazon
    Amazon Bangalore, India

    1 week ago

    Amazon background
    Paid Work
    Description

    Amazon is looking for a Investigation Specialist that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Specialist will be responsible for a wide range of duties related to identity verification.

    Key job responsibilities

    • Provide data analysis & conduct investigations
    • Pull data from numerous databases (using Excel,Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
    • Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
    • Consistently achieve weekly targets and quality standards for investigations
    • Identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations
    • Understand the business impact of the trends and make decisions that make sense based on available data
    • Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
    • Experience to follow through on the resolutions to ensure they are delivered
    • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
    • Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum
    • Participate in ad-hoc projects and assignments as necessary

    A day in the life

    • Meet productivity, quality and other hygiene metrics/ goals
    • Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
    • Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure

    We are open to hiring candidates to work out of one of the following locations:

    Bangalore, KA, IND

    Basic Qualifications

    • 1+ years of customer service experience
    • Speak, write, and read fluently in English
    • Experience with Microsoft Office products and applications
    • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
    • Experience in payments or e-commerce

    Preferred Qualifications

    • Excel

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