Client Service Executive - Bengaluru, Karnataka, India - Marconix Sales and Marketing Pvt. Ltd.

Marconix Sales and Marketing Pvt. Ltd.

Verified Company

Bengaluru, Karnataka, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Client Services Manager Job Description

Job Overview

We are searching for a professional and courteous client services manager with great people skills to help our business prioritize existing customers and bring new clients on board.

The client services manager will be tasked with maintaining current clients and growing our customer base, keeping accurate correspondence records, meeting regularly with management, updating client details, developing customer service policies, training junior client services agents, and recommending different product options to clients.

Your dedication to the needs of our clients will encourage client loyalty and enhance our organization's growth through positive client-to-business engagement.

for Client Services Manager

Interact with clients and build relationships with them while ensuring their needs are being met
Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience
Mastermind creative ways to deliver an exceptional client experience
Develop and oversee the implementation of client service protocols
Resolve complex client problems or disputes in a professional manner
Coach and support team members to help them meet departmental goals
Keep records and documentation of client interactions for training purposes
Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
Good working knowledge of Excel and PPT is a must

Qualifications for Client Services Manager

1 to 2+ years prior experience in customer facing roles
Proven experience in a leadership role is required
Excellent communication skills in Hindi and English and the ability to anticipate the needs of customers
Must demonstrate strong analytical thinking skills
Should possess strong problem solving skills and the ability to make sound judgement calls
Superior organizational and time management skills
Knowledge of customer service programs and databases, or the ability to learn new software quickly
Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
Ability to speak a second language is an asset