Technology Support Engineer - Nagavara, Bangalore, India - Takeda Pharmaceutical

Takeda Pharmaceutical Nagavara, Bangalore, India

2 weeks ago

Full time

Description

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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India's epicenter of Innovation, has been selected to be home to Takeda's recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda's ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

THE OPPORTUNITY:

Supports solutions engineers on one or more software applications.

Participates and executes technical standard analysis, implementation and evaluation of small-scale solution projects within technical area of expertise on the following areas:

End User Support

Hardware troubleshooting and repair

Operating systems and software

Tools and processes ACCOUNTABILITIES:

Investigates issues, analyzes solutions and implements technical changes on small projects.

Analyses requirements, and maintains, tests, debugs and integrates application components.

Supports on making decisions on guidelines and policies, and may look to others to help in the support of making decisions.

Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.

Provides application software development services or related technical support in solutions maintenance or in a defined project.

Supports the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.

Serve as local hands on support for the managed IT infrastructure and the End User Equipment.

Support on meeting rooms and meeting events

Ensures that system improvements are successfully implemented.

Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies and procedures.

Works under moderate guidance and direction.

Understands key IT and Business objectives / goals and uses this knowledge within its own working field. RELATED TO THIS ROLE

Provide regular updates on planned Initiatives and reports on Technology Operations and projects.

Ensure data accuracy on managed services Technical/Functional (Line) Expertise

Operational knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services. Leadership

Oversee day-to-day operations and performance

Objective performance self-evaluation

Develop self and colleagues by available trainings and knowledge sharing.

Support training needs identified with the business.

Provide Voice of the Customer feedback and continuous improvement opportunities. EDUCATION, BEHAVORIAL COMPETENCIES AND SKILLS:Required:

Associate degree or equivalent.

1 to 3 years of relevant experience.

Good oral and written communications skills, with analytical and problem solving skills.

Ability to write and speak in the English and local language.

Efficient time management and coordination of tasks, working in a global IT environment.

Ability to gain working knowledge of IT solutions and grows expertise in the subject matter area.

Professional vocational training in Computer Science.

Work continuously to enhance own skills and take proactive ownership

Excellent customer management skills Preferred:

Bachelor Degree/Masters

Working knowledge of ITIL

Pharmaceutical industry and/or drug development business experience is a plus. WHAT TAKEDA CAN OFFER YOU:

Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.

At Takeda, you take the lead on building and shaping your own career.

Joining the ICC in Bengaluru will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth. BENEFITS: It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

Competitive Salary + Performance Annual Bonus

Flexible work environment, including hybrid working

Comprehensive Healthcare Insurance Plans for self, spouse, and children

Group Term Life Insurance and Group Accident Insurance programs

Health & Wellness programs including annual health screening, weekly health sessions for employees.

Employee Assistance Program

5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves

Broad Variety of learning platforms

Diversity, Equity, and Inclusion Programs

No Meeting Days

Reimbursements – Home Internet & Mobile Phone

Employee Referral Program

Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days) ABOUT ICC IN TAKEDA:

Takeda is leading a digital revolution. We're not just transforming our company; we're improving the lives of millions of patients who rely on our medicines every day.

As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization. #Li-Hybrid

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

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