58701- Consumer Services Executive - Gurgaon, India - Whirlpool

Whirlpool

Verified Company

Gurgaon, India

6 days ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

ABOUT WHIRLPOOL CORPORATION

The team you will be a part of:

The Finance Operations team reviews, evaluates, develops, implements, maintains and verifies internal and business controls for processes, systems, financial statements, journals and reports in compliance with corporate objectives and government standards such as the Sarbanes-Oxley Act (SOX) or the 8th Company Law Directive.

Ensures that documentation for all processes across the organization is reviewed and updated periodically. May coordinate with external auditors to prepare the attestation of management assessment on internal controls.

This role in summary:

Deliver non-voice based tasks across multiple customer critical processes such as customer queries for US Consumer Services functions.

KEY STAKEHOLDERS: NAR consumer services team
Reports to : Deputy Manager

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Shift: 12.30 PM to 9.

30 PM IST:

Comfortable to WFH and Office

Your responsibilities will include:

Handling nonvoice based transactions across processes such as
Processing customer buybacks and dealer credits,
Processing "No charge" incentives for selected product categories
Process related reporting to Onsite team
Responding to stakeholder queries
Delivering the SLAs and KPIs as defined for process
Assisting the team lead in executing lean ideas from time to time

Minimum requirements:

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Experience: 1-3 years

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Education: Any Bachelor degree

Preferred skills and experiences:

Well versed with Non
Voice backend customer support processes
Working knowledge of MS Office /Google suite
Working knowledge of SAP & CRM is preferable

What we offer:

N/A

Additional information:

Personal Credibility:
The quality of being perceived as trustworthy, that comes from building relationships, ensuring rigor and relevance in one's
work, and consistently achieving great results.
that results in highly effective business solutions.

Initiative:
Identifying business requirements or opportunities and taking action before being asked or required by the situation

Connect with us and learn more about Whirlpool Corporation:
See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

At Whirlpool Corporation, we value and celebrate diversity.

Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.