Customer Service Executive - Mumbai, Maharashtra, India - TECHNOCRATS

TECHNOCRATS

Verified Company

Mumbai, Maharashtra, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Customer service Executive Job Description

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.

You will create policies and procedures and oversee the customer service provided by the team. The Person ensure that a standardized level of service is maintained for all customers.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance.

These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Customer Service Executive Responsibilities:

Taking the complaint and keeping its track

Managing a team of representatives offering customer support.
Overseeing the customer service process.

Sending the quotation of spares and business generation

Proper allocation complaint to Technician

Resolving customer complaints brought to our attention.

Keeping the track of AMC,CMC

Working on new AMC

Creating policies and procedures.

Planning the training and standardization of service delivery.
Monitoring the work of individual representatives and of the team.

Installation planning

Planning of Technician specially in case of outstation

Ticket booking of Technician

Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.

Customer Service Executive Requirements:

- A bachelor's degree in administration or a related field.

- A minimum of 3 years experience.

- Excellent interpersonal and written and oral communication skills.

- Ability to lead a team.

- Knowledge of CRM systems.

Computer skills.

- Knowledge of mediation and conflict resolution techniques is preferable

Job Types:
Full-time, Permanent

Salary:
₹18, ₹22,000.00 per month

Benefits: