Remote Desktop Support - Gautam Budh Nagar, India - Acute Informatics Pvt. Ltd

Acute Informatics Pvt. Ltd
Acute Informatics Pvt. Ltd
Verified Company
Gautam Budh Nagar, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Assist in the planning and installation of desktop computer hardware, software, and cabling for local area networks, and remote sites

Mobile devices, remote support (re moting in )

First contact resolution of desktop issues or follow proper escalation procedures

Usage of collaboration tools

Use collaboration tools

Follow best practice ticket management processes, ensuring tickets owned are handled and updated as per process and every effort is made to make service levels

Hiring, training, and developing operations staff motivating, rewarding and recognizing staff performance

Managing escalations for technical staff allowing them to work with counterparts throughout GTI other managers in the firm

Delivering a client focused service experience for technology user queries received over the phone, in a professional and timely manner while demonstrating the highest standards of verbal communication


Salary:
₹8, ₹30,220.91 per month


Day range:

  • Weekend availability

Shift:

  • Rotational shift

Ability to commute/relocate:

  • Gautam Buddha Nagar,

Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)


Education:


  • Diploma (preferred)

Experience:


  • IT: 1 year (preferred)
- total work: 1 year (preferred)


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