Advanced Customer Interaction Representative - Kolkata - beBeeResponsiveness

    beBeeResponsiveness
    beBeeResponsiveness Kolkata

    5 days ago

    ₹350,000 - ₹900,000 (INR) per year *

    Job title: Customer Service Agent

    Description

    Customer Support Specialist

    The role of the Customer Support Specialist involves delivering exceptional customer service by resolving issues, addressing queries and providing support across various channels including tickets, live chat and calls.

    This position requires strong communication skills, a willingness to adapt to changing situations and the ability to work effectively in a team environment. The ideal candidate will have prior experience in a customer-facing role, preferably with exposure to ticketing systems and CRM tools.


    Key Responsibilities:
    • Provide timely responses to customer inquiries via phone, email or chat ensuring first-call resolution rates are met.
    • Troubleshoot complex issues working closely with internal teams such as product development and account management.
    • Collaborate with cross-functional teams on process improvements initiatives that impact customer satisfaction metrics..
    * This salary range is an estimation made by beBee
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