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    Digital CRM Developer - chennai, India - Hexaware Technologies

    Hexaware Technologies
    Hexaware Technologies chennai, India

    4 weeks ago

    hexaware technologies background
    Description

    Description

    Key Responsibilities:

  • Operational Support:
  • Provide day-to-day operational support for Microsoft Dynamics 365 CRM, ensuring system availability and performance.
  • Monitor system health, proactively identifying and resolving issues to minimize downtime.
  • Ability to pull data from application and create report/s
  • Incident Management:
  • Respond to and resolve incidents reported by end-users, escalating when necessary.
  • Work closely with technical and functional teams to troubleshoot and resolve issues.
  • User Assistance:
  • Assist end-users with inquiries, providing guidance and training on system usage.
  • Create and maintain documentation for common issues and solutions.
  • System Monitoring:
  • Implement and maintain monitoring solutions to proactively detect and address potential issues.
  • Perform routine system checks to ensure data integrity and system stability.
  • Patch and Upgrade Management:
  • Collaborate with technical teams to plan and execute patching and system upgrades.
  • Ensure that the latest updates and patches are applied to maintain system security.
  • Change Management:
  • Assist in the implementation of changes to the Dynamics 365 CRM system.
  • Coordinate with stakeholders to communicate changes and manage user expectations.
  • Performance Analysis:
  • Conduct performance analysis and identify opportunities for system optimization.
  • Collaborate with technical consultants to implement improvements and enhancements.
  • Documentation:
  • Maintain documentation for system configurations, processes, and troubleshooting procedures.
  • Contribute to the knowledge base to facilitate efficient issue resolution.

    • Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.

    • Experience:

  • Minimum of 6/8 years of experience in operational support, with a focus on Microsoft Dynamics 365 CRM.

    • Key Skills:

  • In-depth knowledge of Microsoft Dynamics 365 CRM operations and administration.
  • Good to have knowledge/experience in Azure and Power Apps/Power Platform
  • Strong troubleshooting skills with the ability to analyze and resolve system issues.
  • Familiarity with system monitoring tools and proactive issue detection.
  • Excellent communication and customer service skills.
  • Understanding of change management processes in a production environment.

    • Certifications:

  • Relevant Microsoft Dynamics 365 CRM certifications are a plus.

    • Personal Attributes:

  • Proactive and detail-oriented.
  • Ability to work well under pressure.
  • Excellent problem-solving skills.
  • Strong collaboration and teamwork.
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