Customer Support Executive - Mumbai, India - Botree Software International Pvt Ltd
Description
Responsibilities
- Resolve service issues (Level 1 & 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs
- Manage customer expectations of response time, issue resolution and quality support
- Generate report on need basis
- Technical Support
Technical Skills
Basic knowledge of SQL
Language :
Hindi, English
Salary:
₹15, ₹26,000.00 per month
Schedule:
- Day shift
Speak with the employer
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