Site Reliability Engr Associate - Bengaluru, India - Itron

Itron

Verified Company

Bengaluru, India

3 days ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Manage and maintain the ITRON Monitoring Systems (these report on the status and performance of monitored components e.g., Tools, devices, network, servers, DBs, OS, services etc.).

Fault handling and escalation (identifying and responding to faults on ITRON's systems and networks.
Monitoring network performance and identifying potential issues.
Responding to and resolving network outages and other incidents
Gathering information from customers and escalating more complex issues to higherlevel support engineers
Communicating with customers and other technical teams to provide updates and gather information.
Documenting customer interactions and issues in a ticketing system
Following standard operating procedures and best practices
Liaising with 3rd party suppliers if required, handling escalation through to resolution).
Basic ITIL (incident management) knowledge.
Maintenance of WIKI, SOPs, and technical documentation (for NOC) of processes and procedures used throughout normal operations.
Development of knowledge and skills in network and system administration, particularly regarding ITRON's own architecture and platforms.
Participate in a 24x7 callout Rota as & when required.
Willing to work in 24X7 environment.

Qualifications & Experience:

A minimum of 2 years of experience in a Technical Support or similar role.
Excellent communication with a natural aptitude for dealing with people.
Basic network diagnostic skills.
Basic Linux CLI skills. (Good to have)
Basic sysadmin skills.
Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
Strong analytical skills and able to collate and interpret data from various sources.
Ability to assess and prioritize faults and respond or escalate accordingly.
Proven track record within a NOC, IT or ISP environment.
ITIL V.3 Foundation Certified (Good to Have).
Good academic background with a degree or equivalent qualification in Information Technology.

Skills Required:

Basic knowledge of the OSI model, switching and internet routing technologies (to junior network administrator level).
Basic understanding of network monitoring concepts and management tools. Experience of network monitoring tools and protocols.
Able to collate and interpret data from various sources.
Ability to assess faults, prioritize, respond and escalate accordingly.
Capable of multitasking, good time management and prioritization of workload.
Clear communicator (both written and verbal). Good technical or WIKI documentation skills.

Behavior:

Willing to learn and develop new skills. Good selfawareness.
Ability to work on own initiative. Actively seeks ways of improving existing systems and processes.

- 'Can do' attitude.

Flexible and adaptable approach to problem solving.
Cooperate with other teams. Actively encourage strong working relationships with other teams.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.