Retail Experience Manager - Mumbai

CX Team Lead for Quick Commerce or E-commerce environment to manage a large CX team agents) handling chat and call support drive performance on core CX KPIs monitor agent productivity adherence queue management conduct regular coaching feedback performance reviews work on process ...

We are seeking a dedicated Customer Experience Manager to ensure that services delivered by our Business/Service partners and their extended networks consistently meet a pre-defined best-in-class service quality level. · ...

+This is a Full time contractual role (FTC) initially for a period of 3 Years. · +Lead and manage teams (Project Managers, executives, Territory CX Managers) to ensure a superior and uniform customer experience and service delivery. · ...

A New Age Asset Management Platform is hiring a Customer Experience Manager with expertise in Mutual Fund order processing. · ...

This role is responsible for managing end-to-end Partner Experience cycle activities including operational MIS, survey rollout, feedback collection and validation across all distribution channels. · Graduate / Postgraduate (MBA preferred) · 2–4 years of experience in Insurance / ...

This role involves overseeing customer interactions to ensure an exceptional customer experience,fostering satisfaction and loyalty. · Foster satisfaction and loyalty. · ...

LoveLocal is looking for an Assistant Manager – Customer Experience to lead and scale our customer support operations. · Manage and lead a large CX team (20–50+ agents) handling chat and call support · Drive performance on core CX KPIs: AHT, FCR, CSAT, NPS, QA scores · ...

The Curation Manager will design curate and deliver distinctive resort experiences across the MHRIL network ensuring cultural authenticity guest delight and brand values while being scalable. · Key Responsibilities include Experience Design & Innovation Quality Assurance Collabor ...

Manage the member onboarding process ensure a smooth start to the member fitness journey conduct comprehensive fitness consultations determine the right mix of personnel and tools tailored for each member optimize their experience improve and maintain a strong retention score thr ...

The Curation Manager will be responsible for designing curating and delivering distinctive resort experiences across the MHRIL network. · This role ensures that every curated activity reflects cultural authenticity guest delight and brand values while being scalable across multip ...

Develop and customize AEM components templates and workflows based on business requirements design and implement scalable reusable front-end back-end solutions within the AEM ecosystem integrate AEM with external systems such as CRMs DAMs marketing automation tools optimize AEM a ...

We are looking for a Growth Manager with a strong understanding of digital user journeys to accelerate lead generation and drive business conversions through our website. · Own and deliver business targets through the website by designing user-first journeys. · Develop and execut ...

We’re seeking someone to join our team as Vice President. · This position provides specialist data analysis and expertise that drive decision-making and business insights as well as crafting data pipelines, implementing data models, optimizing data processes for improved data acc ...

This is a job to lead customer visits and develop communication strategies in the Customer Experience Centre in Mumbai. · A good candidate should have experience using common business tools for professional marketing and communication work. · You have at least five years of relev ...

+ Job summary: The Customer Experience Manager will handle communications end to end across different channels and communication platforms. · Handle communications end to end across different channels and communication platformsCreate and update process SOPs by aligning with diff ...

Implement building procedures and performance measures to ensure compliance. Promote best practices and develop better processes for on-site operations. · ...

Welcomes visitors by greeting them in person or on the telephone answering or referring inquiries. · Gather feedback from the customer for the site experience · Maintains security by following proceduresTo respond and direct customer queries to the sales representative and assign ...

We are seeking a strategic and customer-obsessed Head of Customer Experience to lead the brand's customer engagement journey across all touchpoints — online and offline. · Bachelor's/Master's degree in Marketing, Business, or related field. · ...

We're seeking someone to join our team as Vice President. This position provides specialist data analysis and expertise that drive decision-making and business insights. · Lead end-to-end AEM implementation across multiple large-scale digital platforms. · Architect and manage web ...

LoveLocal is looking for an Assistant Manager - Customer Experience to lead and scale our customer support operations. · ...