Customer Support Executive - Kolkata, India - Discoveries Quintessential Pvt Ltd

Discoveries Quintessential Pvt Ltd
Discoveries Quintessential Pvt Ltd
Verified Company
Kolkata, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Customer Support Executive

Company Name:
Rance Computers Pvt. Ltd.


Location:
Kolkata


What you'll be doing?


Your role as a customer support executive is to interact with a customer and immediately get the context of their problem.

You should have sound knowledge of the product/service which will help to provide a solution to the customer right away.

Escalate customers' issue which is beyond the immediate scope to the internal team(s) member and follow up regularly for latest updates on the progress


You will be responsible for

  • Online support and training to the customers
  • Take ownership of customer issues
  • Troubleshoot problems and see them through to resolution
  • Escalate unresolved issues to the appropriate internal teams
  • Collect prompt and accurate feedback from customers
  • Document knowledge in the form of solution articles
  • Master the use of a helpdesk software

What skills & experience you'll bring to us

  • Good communication and listening skills
  • Competent technical knowledge
  • Ability to multitask
  • Attention to detail
  • Ability to honour deadlines
  • A proactive approach to support
  • Full-Time employment
  • Day Shift, 6 days a week
  • You may work from an office, or office at home.
  • Ready to travel local/outstation within the territory (15 days a month)

Qualification & Experience:


  • A bachelor's degree in commerce or science (B.Com / BBC / BCA / MCA)
  • Minimum 2 years of relevant experience as customer support executive.
  • Good in Computers and Internet Applications.
  • Basic Knowledge of Windows, Office, Networking, Antivirus, TeamViewer
  • Added advantage: Tally, MS Office, SQL, Any Programing Language
  • Super added advantage: Hardware and Networking Knowledge (Certification from
A+, N+, CCNA, MCSC, Oracle)

  • CA Fresher, CA Interns, Cost Accountants, Processoriented professionals, Data
Entry Operators, Accountants can also apply.


Salary:
₹250, ₹450,000.00 per year


Schedule:

  • Day shift

Application Question(s):

  • How many years of experience you have in Customer Service?
  • Do you have experience in Customer handling?

Education:


  • Bachelor's (preferred)

Work Location:
In person
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