Hiring For WFx Coordinator - 24/7 shifts - Hyderabad / Secunderabad, Telangana - confidential

    confidential
    confidential Hyderabad / Secunderabad, Telangana

    3 days ago

    Full time
    Description

    Key Responsibilities:

    Employee Onboarding & Orientation

    • Capture all necessary information when recording an incident and communicating with employees
    • Assess the needs of new hires and develop onboarding plans to meet requirements
    • Orient new employees to company policies, procedures, and culture
    • Ensure new hires have all necessary tools, equipment, and resources for their roles
    • Develop and facilitate onboarding activities, including team-building, job training, and orientation
    • Establish and maintain relationships with new hires to ensure a smooth organizational transition

    Onboarding Process Management

    • Manage the onboarding process end-to-end, including scheduling, tracking, and reporting
    • Prepare and present onboarding reports to senior management
    • Train new hires on timesheet submission and respective tools within 24-48 hours of joining
    • Monitor and assess the progress of new hires to ensure satisfactory performance
    • Provide feedback and guidance to new hires regarding performance and development opportunities

    Documentation & Process Improvement

    • Develop and maintain onboarding materials such as job descriptions, employee handbooks, and other relevant documents
    • Manage employee records and data according to corporate policies
    • Develop and update onboarding procedures and processes
    • Liaise with other departments to ensure new hires have necessary support and resources
    • Identify areas for improvement and provide feedback for process and policy changes
    • Monitor and report on onboarding expenses and progress against budget

    Requirements:

    • Excellent communication skills, including active listening
    • Critical thinking with the ability to multi-task, prioritize, and manage time effectively
    • Comfortable working rotational shifts, including night shifts aligned with US-based clients
    • Energetic and able to handle emails, chats, and phone calls efficiently
    • High attention to detail and consistent follow-through
    • Ability to work in a fast-paced team environment and adapt quickly to changes
    • High levels of integrity and discretion in handling confidential information
    • Familiarity with internet browsers (Firefox/IE) and email clients (Outlook/Gmail)
    • 3-5 years of experience as an Onboarding Specialist or in a call center environment; experience with US-based clients preferred

    Preferred Qualifications:

    • Certifications: ITIL, SHRM, or equivalent
    • System knowledge: ADP, ATS, Freshworks Suite, Zendesk, Service Cloud, or other ticketing systems
    • Any graduate with experience in HR, Customer Service, or Technical Support, preferably handling US clients

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