Cirt 138030 - Hyderabad, India - ADP

ADP

Verified Company

Hyderabad, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

ADP is hiring a Major Incident Manager

WHAT YOU'LL DO:

Here's what you can expect on a typical day in the life of a Major Incident Manager at ADP.

Daily Reviews. You'll start each day reviewing open incident calls and their current service status. After that, it will be standard practice for you to step in and relieve a notetaker or an incident commander on an active call.
Variety of work. There is no typical day. You could be working on an active incident or focusing on an open process improvement project. But when incidents arise, if you are next in the rotation, you may need to switch gears quickly and pick up the call to restore service for ADP associates or external clients.
When not restoring service, you will hone your skills on reducing the time it takes to restore services. You enjoy sharpening your skills, expanding your knowledge of our current monitoring tools, reviewing past incidents to identify improvements, and sharing those with the appropriate teams.
You'll always be presented with new products and have to utilize a "figure it out" mentality. When faced with challenges, we'll rely on you to look for a solution.
You ask probing questions and can make executivelevel decisions to restore services. You have an upbeat, persistent communication style that allows you to flex between technical and nontechnical audiences when presenting your ideas during conversations and in presentations.
Grace Under Pressure: You thrive in a fastmoving, agile environment where your ambitious spirit motivates you to surpass your goals. You manage your time well and can multitask with the best of them.

#LI-DNI

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Team collaboration.

Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.

Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
Act like an owner & doer. Missiondriven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are handson and willing to master our craft.
Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.