Front Office Associate - Jaipur, India - Blue Beds

Blue Beds

Verified Company

Jaipur, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Summary
Young energetic people that have the drive to deliver outstanding customer experience.

Key responsibilities:

Take ownership of the property with supervising housekeeping quality check, administration, Staff and guest interaction.
Know your guests by name & Create a friendly and homely environment for them.
Know your city, its cafés, bars, and restaurants, its art, its music
Give personalized recommendations to each guest to ensure a unique experience.
OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF
Handle escalated complaints
Strive to generate the perfect feedback score with a personalized approach to every guest needs & experiences.
Build custom itineraries for guests as well as help them with relevant tickets, transport & Tour reservations.
Social Media management and posting activities and pictures of guests and their feedback.
You will be responsible for everything amazing that we achieve and each negative review & guest feedback. Lead by example to make sure your subordinates join you in delivering an unforgettable guest experience.
Publish personalized responses to reviews and guest feedback, also take relevant actions with reporting on negative feedback.

Qualifications and Skills

Required Experience, Skills and Qualifications
*To be successful in the role, you need: - Passion for hospitality and the youth travel market

Fluency in English writing & speaking
Flexible in regards to timing.
Yearning to deliver outstanding customer experience.
Extrovert personality
Responsible and should take initiative
Willing to work the Night Shift

Benefits
All Meals Provided
Incentives on Tours & Experiences

Job Types:
Full-time, Regular / Permanent

Salary:
Up to ₹20,000.00 per month

Schedule: