Process Associate - Kolkata, West Bengal, India - Genpact

Genpact

Verified Company

Kolkata, West Bengal, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it.

We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line.

We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality.

And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better._

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Responsibilities_

- _Respond to customer queries and customers concern_
- _Provide support for data collection to enable Recovery of the account for end user._
- _Maintain a deep understanding of client process and policies_
- _Reproduce customer issues and escalate product bugs_
- _Provide excellent customer service to our customers_
- _You should be responsible to exhibit capacity for critical thinking and analysis._
- _Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment_

Qualifications we seek in you_
Minimum qualifications_

- _Graduate (Any Discipline)_
- _Freshers are eligible_

Preferred qualifications_

- _Effective probing skills and analyzing / understanding skills_
- _Analytical skills with customer centric approach_
- _Excellent proficiency with written English and with neutral English accent_
- _You should be able to work on a flexible schedule (including weekend shift)_

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Job_**_Process Associate_

_ Primary Location__India-Kolkata_

_ Schedule__Full-time_

_ Education Level__Bachelor's / Graduation / Equivalent_

_ Job Posting__Mar 12, 2024, 5:40:41 AM_

_ Unposting Date__Ongoing_