Customer Support Executive - Coimbatore, India - VILVAH STORE PVT LTD
![VILVAH STORE PVT LTD](https://contents.bebee.com/public/img/noimg-businessx400.jpg)
1 week ago
Description
Responsibilities:
Identifying customer needs and helping customers use specific features
Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Gather customer feedback and share with our Product, Sales and Marketing teams
Requirements:
A bachelor's degree in administration or related field
Minimum 1 to 2 years of Experience as a Customer Support Executive or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough casesJob location - Vilankurichi, Coimbatore
Working hrs - Monday to Saturday AM to 6.00 PM
Work Remotely
- No
Job Types:
Full-time, Regular / Permanent
Salary:
₹12, ₹15,000.00 per month
Benefits:
- Food provided
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Education:
- Bachelor's (required)
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