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    Catalog Analyst - chennai, India - Saaki Argus & Averil Consulting

    Saaki Argus & Averil Consulting
    Saaki Argus & Averil Consulting chennai, India

    3 weeks ago

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    Description

    About Client:

    A leading BPO Organization

    Job Responsibilities:

    Essential duties and responsibilities include the following (other duties may be assigned)

    Catalog analysts will be responsible for working on one or more critical programs or tasks for a product category. The tasks include (but not limited to) audit vendor submissions to meet client's catalog standards, interacting or coordinating with suppliers/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and performed. The individual is expected to perform these tasks by using fair judgement in understanding instructions provided by the process lead/manager. The role will have daily deliverables across productivity, quality and utilization as basic metrics. This role will work with various partners within the organization to enhance the business.

    Key Responsibilities:

    • Handle daily volumes of the assigned tasks and ensure that the given SLA are met per the quality standards.
    • Maintain records of day-to-day work by updating the trackers to reflect work done.
    • Demonstrate excellent time management skills.
    • If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead.
    • Interacting and collaborating with suppliers or merchants to accurately reflect the product information in the client catalog.
    • Willingness to take initiatives and responsibilities.

    Candidate Requirements:

    • Bachelor's degree in any discipline ith 1-3 years of work experience
    • Worked in e-commerce catalog management/ content validation/ data labelling
    • Typing skill (atleast 40 words/ min) with no error
    • Proficient in MS Office tools.
    • Strong written and oral communication skills in English is critical for the role.
    • Good logical thinking and problem-solving ability.
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