Customer Success Executive - Ahmedabad, India - Statusi Pvt. Ltd.

Description

Job Title:
Customer Success Executive


Location:
Ahmedabad


Work Mode - Hybrid Culture


Experience Level: 1-2 Years


Key Responsibilities:


Product Knowledge:
Develop a deep understanding of our SAAS products and their features, staying updated on enhancements and new releases.

Customer Onboarding:
Guide and assist new SAAS-based customers through the onboarding process, ensuring a smooth and positive experience.

Platform Setup:
Collaborate with customers to set up and configure our platform to meet their specific needs and objectives.

Sales Coordination:
Work closely with the sales team to provide support and coordination for customer accounts.

Customer Engagement:
Proactively engage with customers to understand their goals, address concerns, and identify opportunities for platform optimization.

Training and Support:
Provide training sessions and ongoing support to customers, ensuring they maximize the value of our solutions.

Feedback Collection:
Gather customer feedback and insights to help inform product development and improvements.


Qualifications:

1-2 years of experience in customer success, digital marketing, or related roles.
Strong understanding of digital marketing concepts and SAAS-based solutions.
Proficient in communication and interpersonal skills.
Ability to work effectively in a hybrid work culture.


Working time: 4 pm to 1 am


Working days:
Monday to Friday.


Why Join Us:

Be part of a dynamic and innovative team in the digital marketing industry.
Competitive compensation package.
Opportunity to work with a diverse range of clients and industries.
Professional growth and development opportunities.


Salary:
₹21, ₹25,000.00 per month


Schedule:

• Evening shift
• Monday to Friday

Experience:

- total work: 1 year (preferred)


Language:

• English (preferred)

Work Location:
In person