Customer Service Associate - Bhubaneshwar, India - Bultaminds Venture

Bultaminds Venture

Verified Company

Bhubaneshwar, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Code

BMJ1422

Work Experience

1years -5years

Salary

₹1,44,000 - ₹1,80,000 P.A

Skills:

Communication

Location

Bhubaneswar - Odisha, India

**Duties & Responsibilities include:

Set up new accounts and users and Train all new accounts and users.
Answering Help Desk phones and providing Tier I support to users.
Ask relevant questions to determine the problem's nature and walk the customer through the problemsolving process.
Troubleshoot Software, Applications installs and functionality.
Utilize knowledge base to resolve user issues.
Must be able to multitask effectively during busy times, and exercise patience and Professionalism during stressful situations.
Friendly presence and helpful attitude; Good interpersonal skills and ability to work well with others.
Performs proper introduction when answering calls. Speaks professionally over calls and personally. Handle call volume.
Provides daily written updates on the status of current tickets, open issues, and projects.
Strong written and verbal English communication skills.

Qualifications:

13 years equivalent experience.
Ability to work with both professional staff and volunteer leadership.
Familiarity with and/or willingness to adopt new technologies.
Ability to transition easily from one activity to another.
Ability to multitask, managing multiple concurrent projects, while meeting deadlines under pressure.
Excellent organizational skills and the ability to pay close attention to detail.