Customer Service - Mulund West, Mumbai, Maharashtra, India - Enrolsy

Enrolsy

Verified Company

Mulund West, Mumbai, Maharashtra, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Requirements:

Gender:
Only Female

Qualifications:
HSC / Any Graduate

Location:
Mulund West

Experience: - 3 yrs Experience in Customer Services Domain

Skill :
Excellent interpersonal and written and oral communication skills.

Working Days :
Monday - Saturday (Sunday Fixed Off)

Shift : 10:00 AM - 7:00 PM

We are looking for a qualified
Customer Services Executive to manage a team of representatives who will offer excellent customer service and after-sales support.

You will create policies and procedures and oversee the customer service provided by the team.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance.

These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Responsibilities:

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.