Customer Service Representative I - Bengaluru, India - Thermo Fisher Scientific
Description
About Thermo Fisher Scientific
About Customer Support Center
At Thermo Fisher Scientific, committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customers' needs.
Our Customer Support Center organization is instrumental in these efforts and their seamless alignment across geographies and commercial functions is crucial to our success.
The Bangalore CSC capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back office jobs with three shifts working over a 24-hour window/day, together processing over 60,000 requests each month.
These three teams are truly pivotal to delivering on our promises of quality, innovation to the success of our business in India and across the world.
Job Title:
Customer Service Representative I
Reports To:
Team Leader, Customer Service
Location:
Bangalore
Roles & Responsibilities
- Ensure adherence tol procedures, policies, and systems.
- Ensures that performance metrics / SLAs are met
- Make sure to achieve daily turnaround time for orders as per set TAT guidelines
- Ensure adherence to all internal / external processes defined
- Proactively brings up issues that can potentially hamper the business processes
Other Requirements
- Preferably Bachelor's degree (Arts, Science, Commerce, Business Administrations)
- 02 years' Experience
- Requires strong computer skills, including Microsoft office
- Display excellent verbal and written communication and interpersonal skills.
- Highly thorough with good accuracy
- Ability to work in fast pace environment
- Flexible to work in Night Shifts
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