Helpdesk Executive - Mumbai, Maharashtra, India - Harjai Computers

Harjai Computers

Verified Company

Mumbai, Maharashtra, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Experience 2+ yrs

Job location Turbhe office

PURPOSE OF THE ROLE
Attend to Calls pertaining to customer complaints, data management and reporting.

KEY RESPONSIBILITIES

Attend to calls pertaining to customer queries, complaints on the toll free line and record them
Assign calls to respective Senior engineers/Engineers
Monitor the call progress and status
Data Management pertaining to Service calls and escalations
Data Analysis suggesting appropriate action
Robust Reporting: MIS, Internal
Point of contact for the Field engineers for non technical issues

Salary range - INR 18-20K per Month