Account Coordinator - Bengaluru, Karnataka, India - Deluxe Media

Description

Job

Account Coordinator - Client Services

Description- Processing all new work from the Client Have strong organizational skills and attention to detail Independently sorting through the inbox and taking on exclusive tasks or projects within the team Demonstrate exceptional communication skills across all levels (verbal, written) Own setting up and coordinating subtitling projects in our proprietary cloud-based platform for localization services. Setting up projects on SNL and Sfera and sending out work requests to the production teams. (Setting up process includes SPM searches, profile, language, billing and delivery specs tabs on SNL & prod notes and their equivalents on Sfera) Ensuring that files are completed on a timely manner by liaising with Production. Materials check - proxy and script. Follow up with the Client on missing/erroneous scripts and/or proxies. Set up POA for all atypical projects involving other teams. Ensure that production teams and external freelance resources are clearly and accurately informed of all client requirements for each project and comply with the requirements. Collaborate with Client Services, production teams, freelancers and territory affiliates regarding project status and requirements, obtaining and circulating all necessary information. Sending any updates received from the Clients on projects to keep every dept in the loop. Tracking his/her projects every day to ensure there is no delay in delivering to the Client within the promised timelines. Collaborate on production-related initiatives to drive customer satisfaction Daily Follow-up of all WIP projects and missing elements, responding to extension requests based on production need. Acting on Client rejections on priority. (This would include research and response to the Client with a detailed root cause analysis). Ensure the Client is billed accurately and in a timely fashion for all his/her projects. Act as a means of clarification for all departments and offices.