Administrator, Servicenow - Bengaluru, Karnataka, India - Consilio LLC

Consilio LLC

Verified Company

Bengaluru, Karnataka, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Overview:

Responsibilities:

Collaborate with developers on implementing integrations for various systems that interact with ServiceNow.
Provide guidance on maximizing the utilization of the platform and stay current on best practices and system enhancements.
Perform reviews of existing workflows to ensure they are effective and efficient.
Monitor system functionality, maintenance, and upgrades, including integration and process automation.
Assist in the development and implementation of improvements to processes and tools.
Collaborate with crossfunctional teams to understand their needs and develop solutions to meet those needs.
Use ServiceNow functionality and scripting tools to develop automation for tasks managed within ServiceNow.

Qualifications:

A bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent work experience)

Requirements:

ServiceNow Certified System Administrator (CSA) certification.
Minimum 35 years' experience as a ServiceNow System Administrator, including configuration, customization, and integration.
Minimum ITILv3 certification and experience with ITSM processes.
Indepth knowledge of ServiceNow CSM workspace features, capabilities, and best practices.
Experience with ServiceNow integration technologies (REST, SOAP, JSON, etc.) and knowledge of data exchange formats (XML, JSON, etc.).
Excellent problemsolving skills and ability to analyze complex business requirements and translate them into technical solutions.
Strong communication skills, with the ability to collaborate effectively with technical and nontechnical stakeholders.
Strong interpersonal and communication skills (verbal and written)
A capacity for working with mínimal supervision on complex projects with considerable responsibility.

Good to have:

Additional ServiceNow certifications (CSM, ITSM, etc.).
Experience with scripting languages (JavaScript, PowerShell.), web technologies (HTML, CSS, XML, etc.) and workflow knowledge for customization and automation.