Costumer Care Executive - Nagpur, Maharashtra, India - anugrah human resource services llp

anugrah human resource services llp
anugrah human resource services llp
Verified Company
Nagpur, Maharashtra, India

12 hours ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Description:
Customer Care Executive

Position:
Customer Care Executive


Location:
Nagpur


Salary Range:
₹25,000 to ₹35,000 per month


Job Type:
Full-time


Industry:
International Sales (Voice Process & Non-Voice Process)


Responsibilities:


  • Provide accurate information about products, services, and company policies.
  • Assist customers with order placement, tracking, and returns.
  • Resolve customer complaints and escalate issues as needed.
  • Maintain customer records and update databases.
  • Collaborate with other teams to ensure timely resolution of customer queries.
  • Follow communication procedures, guidelines, and policies.

Requirements:


  • Excellent verbal and written communication skills in English.
  • Ability to empathize with customers and provide effective solutions.
  • Strong problemsolving skills.
  • Proficiency in using computers and customer service software.
  • Prior experience in a customer service role is preferred but not mandatory.
  • Willingness to work in rotational shifts.

Job Types:
Full-time, Permanent, Fresher


Pay:
₹25, ₹35,000.00 per month


Benefits:


  • Cell phone reimbursement
  • Paid time off
  • Provident Fund

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Commission pay
  • Performance bonus

Experience:

- total work: 1 year (preferred)


Work Location:
In person
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