Bpo Trainer - Delhi, India - Kaushik Cunsultancy

Kaushik Cunsultancy

Verified Company

Delhi, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

A trainer is the one who trains, coaches, and develops skills amongst the new associates & poor performers, to improve their product knowledge, performance and achieve higher customer satisfaction.

Trainer is expected to maintain expert status in single / multiple lines of business, and will regularly do so by handling routine customer interactions in voice, non-voice environment.

Trainer Duties and Responsibilities

To train new hires on product, process and customer handling skills
Maintain batch reports and measure effectiveness post 30 days of conducting refresher
Complete daily tracking, including end of day course evaluation and trainee assessments
Research product information for each account assigned by attending team meetings and periodic calibrations sessions, side by side observations, and call monitoring for training department purposes
Maintain updated course and training evaluations for management review
Gathers documents and distributes clear information from updates received by corporate training and the client
Coordinates efforts with the Quality Team to assist in the quality improvement process of the agents via TNI's and refresher sessions
Participates in calibration meetings with the Client, QA and Results management team to ensure information being trained is uptodate

Trainer - Skills

Outstanding customer service skills and dedication to providing exceptional customer care
Must be selfmotivator and selfstarter
Excellent facilitation skills
Exceptional listening skills
Solid time management skills
Must be able to effectively deal with internal & external stakeholders
Creative ability & writing proficiency
Ability to multitask and successfully operate in a fast paced, team environment
Must adapt well to change and successfully set and adjust priorities as neededTrainer
Minimum requirements
23 years of BPO Experience with 612 months of experience in training delivery
Graduate / 3year Diploma
Excellent verbal, written and interpersonal communication skills
Must be proficient with Microsoft Office (Word, Excel, PowerPoint)
Excellent presentation skills

Trainer - Screening processHR round - personal round & hygiene checkTraining round - interview & presentation roundLanguage, Aptitude & Excel skills_Excel test_CS aptitude test - MERITTRAC Aptitude Test (Verbal, Analytical & Numerical ability) _English communication test - Versant 4 Skills Essential (Speaking, Listening, Reading, Writing) _Client round

Job Types:
Full-time, Regular / Permanent

Salary:
₹10, ₹42,630.92 per month

Benefits: