Transaction Risk Investigator, Safe-t - Bengaluru, India - ADCI - Karnataka

ADCI - Karnataka

Verified Company

Bengaluru, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

1+ years of customer service experience

Speak, write, and read fluently in English
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Experience in payments or ecommerce

Elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments

The Transaction Risk Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager.

Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions.

Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals.

They may also be required to contact customers by phone.
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Basic Qualifications

Communication Skills

Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers

Problem Solving Skills

Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
Excellent problem solving skills
Demonstrated ability to analyze problems logically
Self disciplined, diligent, proactive and detail oriented
Strong time management and organizational skills
Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
Excellent ability to determine situational needs and provide appropriate solutions

Bangalore, KA, IND