Team Lead-RCA-Customer Experience - Navi Mumbai, Maharashtra

As a Team Lead - RCA (Customer Experience) within the Customer Service Delivery function, you will review and guide the root cause analysis process for customer complaints and escalations. · ...

As an Analyst – Root Cause Analysis (RCA), Customer Experience, you will play a key role in identifying the underlying causes of customer complaints and escalations. · ...

The role of an Analyst – Root Cause Analysis (RCA), Customer Experience involves identifying underlying causes of customer complaints and escalations. The primary objective is to uncover process gaps, risks, and systemic issues across the customer lifecycle. · ...

As an Analyst – Root Cause Analysis (RCA), Customer Experience, you will play a key role in identifying the underlying causes of customer complaints and escalations. · You will uncover process gaps, risks, and systemic issues across the customer lifecycle and recommend actionable ...

As an Analyst – Root Cause Analysis (RCA), Customer Experience, you will play a key role in identifying the underlying causes of customer complaints and escalations. · ...

+The Customer Service Lead role involves coordinating activities across departments to ensure order fulfillment and providing timely information to customers. · Ensuring accurate entry of orders in SAP systems · Checking product availability and liaising with factories for delive ...

We have an urgent opening for Customer Service role Freshers are Welcome to apply Motivated and customer-centric Inbound and Outbound Executive to manage customer queries through Voice Channels. · ...

A Customer Service Escalation Manager is a high-level specialist responsible for resolving the most complex, high-priority, and at-risk customer issues that front-line support staff cannot handle. · ...

The CRM Lead will be responsible for the end-to-end management of our Customer Relationship Management platform. · The mission is to leverage technology to create a 360-degree view of the customer, enabling seamless service across sales, renewals, and claims while driving custome ...

Locations: Nahur · Department: Customer Experience · Total Work Experience: 8-15 · Education: Graduate / post-graduate · Key Responsibilities: · The CRM Lead will be responsible for the end-to-end management of our Customer Relationship Management platform. Your mission is to le ...

We are looking for a talented Lead to partner with us in our mission to make Indians healthier. The role involves building the Customer and Distributor Experience (CX/DX) strategy and seeking leadership sponsorship. As a Lead, you will build CX and DX journey maps and ensure valu ...

We are looking for a Customer Experience Agent II to join our team. As a Customer Experience Agent II, you will play a critical role in ensuring our customers across Europe and the wider EMEA region maximize the value of our software suite. · Deliver frontline technical support f ...

What are we looking for · Sharekhan is seeking a highly motivated and customer-focused Executive for Customer Experience, specifically focusing on Net Promoter Score (NPS). This role requires an individual who is comfortable with phone-based interactions, possesses excellent com ...

As a Customer Experience Agent II, you will play a critical role in ensuring our customers across Europe and the wider EMEA region maximize the value of our software suite. You'll provide frontline support, troubleshoot technical issues, and guide customers through installations ...

We are looking for a Lead Product Experience Designer (UX) to shape how users experience our digital products from first interaction to long-term engagement. · This role sits at the intersection of strategy, research and execution—owning experience direction while staying deeply ...

Capgemini is seeking a Director level executive to join the HR and Employee Experience team. · ...

· This person will lead a team of 15 consultants and scale the team aggressively in terms of headcount and sales. · ...

Greet customers with warmth & politeness. Guide them to the area they are required to go. · ...

This role sits at the intersection of strategy, research, and execution—owning experience direction while staying deeply hands-on with design. · We are looking for a Lead Product Experience Designer (UX) to shape how users experience our digital products from first interaction to ...

We are looking for a Lead Product Experience Designer (UX) to shape how users experience our digital products from first interaction to long-term engagement. · Own UX direction across complex web and digital product initiatives. · ...