Customer Service Officer - Janakpuri, Delhi, Delhi, India - Fitstok Trading Services Private Limited

Description

Vutto is a new startup (backed by marquee Angels & VCs) disrupting the used two-wheeler market in India. With our full-stack model, we offer a seamless and trustworthy platform for buying and selling of used bikes.


Responsibilities
-
Outbound calls:

• Build rapport with potential customers and create interest in our used bikes by making outbound calls.
• Address customer concerns and objections effectively, using strong communication skills to navigate the sales process.

-
Inbound calls:

• Answer incoming calls from potential customers in a courteous and professional manner and convert them into bookings and store visits
• Negotiations: Negotiate with customers on call for buying/ selling at system defined price.
• Develop bike expertise: Document frequent questions from customers and gain knowledge to offer expert bike advice to customers.

-
CRM handling:

• Maintain accurate records of customer interactions and call details in our CRM system
• Other duties as assigned: Be adaptable and willing to take on additional channels of communicating with customers (Chat, Social media etc.) that contribute to additional sales

Requirements & Qualifications:

• Minimum 1+ years of experience in telesales
• Experience in automobile sales will be added advantage
• Good verbal and written communication skills in English & Hindi
• Diploma/ Graduate degree
• A positive and proactive attitude with a willingness to learn new things
• High sense of ownership and responsibility

Why should you be excited:

• Early stage role, with increasing scale of organisation the role will done multiple responsibilities
• Work with leadership team in a dynamic work environment
• Be part of building a leading brand in the used bike market, building it from ground up

Pay:
₹18, ₹30,000.00 per month


Benefits:

• Leave encashment
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Application Question(s):

• Are you willing to work from Dwarka/ Uttam Nagar?
• Current CTC (LPA)
• Notice Period in days

Experience:

- total work: 1 year (preferred)


Work Location:
In person

Expected Start Date: 12/05/2024