Merchant Trainer-it Support - Ahmedabad, India - Petpooja (Prayosha food services Pvt ltd)

Petpooja (Prayosha food services Pvt ltd)

Verified Company

Ahmedabad, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

**Designation:
- **Technical Support Engineer

- **Department:

- **Support

- **Reporting Authority:

- **Team Lead-Tech Support

- **Location:

- **Ahmedabad

- **Education Qualification:

- **Graduate and above

- **Experience:

- **1 to 5 Year

- **Working Days:

- **Rotational Weekoff

- **Shift Timings:

- **Rotational Shift

Degree in computer science or information technology.
Good written and verbal communication.
Customerservice focus.
Prior experience working on a Help desk, in IT, or similar technical function

-
Ready for fieldwork

Roles and Responsibilities:

Can visit our Restaurant Partners in Field.
Provide service and customer support during field visits.
Install our POS software in their System / Device.
Give training about our product to our client.
Diagnose errors or technical problems and determine proper solutions to resolve their queries.
Build positive relationships with customers.
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Ask customers targeted questions to quickly understand the root of the problem
Ensure all issues are properly logged.
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Handson experience with Windows/Linux/Mac OS environments.
Good understanding of computer systems, mobile devices and other tech products.
Ability to diagnose and troubleshoot basic technical issues
Excellent problemsolving and communication skills
Ability to provide stepbystep technical help, both written and verbal
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.