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    Problem Manager- Fixed Line - Noida, India - Ericsson

    Ericsson
    Ericsson Noida, India

    3 weeks ago

    Ericsson background
    Description

    Description

    Join our Team

    About this opportunity

    The Problem Manager is responsible for the quality and integrity of the process Problem Management and will cover 3 areas: Reactive, Proactive and Enhanced Problem Management

    What you will do

  • Reactive: Aims to find and eliminate the root cause of known incidents. Activities required to diagnose the root-cause of incidents-and to determine the resolution to related problems to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented
  • Proactive: Covers the activities aimed at identifying and resolving problems before incidents occur
  • Enhanced: Mainly responsible for prediction, pre-identification of outages/alarms in a network based on correlations with the use of data analytical tools, Proactive problem analysis and implementation of corrective actions for all type of problems that cause or may cause an interruption to or reduction in the quality of that service. Responsible to indirectly contribute to the overall performance of the network services delivery.
  • Typical Interfaces: MSCOO || MSCLT || Service Operations team || 2nd LA Managers || 3rd Party ||Customer

    • You will bring

  • Data analytical skills, modelling and hands on experience in python.
  • GSM Telecommunications knowledge with telephony switching principles, traffic concept, telecommunication networks & signaling.
  • Fixedline experience is mandatory.
  • Machine Learning, Artificial Intelligence & Cloud technologies.
  • Core network performance / configuration parameters and their interpretation and usage.processes.

    • Key Qualifications

  • Degree or equivalent experience in Engineering preferably in electronics and communication or telecommunication or equivalent
  • Experience in Telecom. and Minimum exp 5+ years experience in industry.

    • Get Matched

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    Job Insights

    Based on previously hired candidates

    Popular Skills of Previous Hires

    Job titles of previous hires

    Problem Manager

    Incident Manager

    Previous hires also worked at

    Tata Teleservices Limited

    Reliance Communications

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    What we offer you

    Our culture

    Built over a century of courageous decisions,
    our core values of professionalism, respect,
    perseverance and integrity shape everything
    we do.

    Learning and development

    We believe in a growth mindset and that the future belongs to the learners. We offer the freedom and structure to evolve your skillsets, mindsets, and career.

    Reward and recognition

    We recognise that you should be paid in a fair way and be rewarded for the impact you create. We always aspire to recognize your impact
    on our business success.

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