Applications Support - Bengaluru, India - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

Bengaluru, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

As a part of a team you will be responsible for the provision of day to day production support for the ServiceNow platform.

ServiceNow is an enterprise wide platform used by all Lines of Business, providing digital workflows to enable key operational processes and capabilities.

As part of the global follow-the-sun support capability you will work closely with users and technology teams to ensure stability, performance and resiliency objectives for the platform are met and show continuous improvement.

Job responsibilities

Support and aid in the day to day management of our Production instance of ServiceNow
Install/upgrade/manage APIs for the various systems that interact with ServiceNow
Troubleshoot complex code issues and suggest or provide solutions. Automate, monitor and maintenance of systems in a distributed, enterprise environment
Ensure environment performance, reliability and availability. Exploring new technologies to optimize the delivery and reliability of automation
Interfacing with internal customers, inputting into technical solutions, advising on best practice and validating new implementations
Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency and p rovide rota'd off hours support as part of the team oncall rotation

Required qualifications, capabilities, and skills

Knowledge of the ServiceNow platform; ServiceNow Certified System Administrator is preferred but not essential.
Experience of production management monitoring tools e.g. Splunk, Grafana, APICA, etc.
Experience with web front end development frameworks such as JavaScript, JQuery, etc.
Able to prioritize and manage workload and communicate issues clearly. Strong sense of ownership and pride in the work you do taking accountability for the accuracy and completeness of assigned work and results
Strong analytical and problemsolving skills

Preferred qualifications, capabilities, and skills

Effective verbal and written communication skills. Strong improvement mindset
Ability to work in a fastpaced team environment, balancing competing priorities/tasks
Ability to learn new technologies or technology concepts quickly
Demonstrates a clientfocused and teamoriented mindset able to work effectively in a collaborative, teamoriented environment

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.