Jobs
>
Gurgaon

    Oracle Fusion Cloud ERP Support Services Delivery Lead - gurugram, India - Avery Dennison Smartrac

    Avery Dennison Smartrac
    Avery Dennison Smartrac gurugram, India

    6 days ago

    Default job background
    Full time
    Description

    Company Description

    Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company's products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employed more than 35,000 employees in more than 50 countries. Reported sales in 2021 were $ billion. Learn more at .

    Job Description

    Summary of the position:

    We seek a highly motivated and talented individual for the Oracle Fusion support services delivery lead role. In this position, you will lead Oracle Fusion's technical and functional support analysts.

    You will collaborate with cross-functional teams, to ensure successful support services delivery. Your expertise in Oracle Fusion ERP Cloud will be crucial in the success of support services delivery. This role involves providing functional and technical expertise, overseeing incident resolution, coordinating with stakeholders, and driving continuous improvement initiatives to enhance support services.

    Key Responsibilities:

    Team Leadership:

  • Lead and manage a team of Oracle Fusion support engineers, providing guidance, mentoring, and performance feedback.
  • Foster a collaborative and supportive team environment focused on delivering high-quality support services.
  • Juggle multiple and conflicting priorities in a timely and sensitive way

    • Incident Management:

  • Oversee the resolution of incidents related to Oracle Fusion applications, ensuring timely response, escalation, and resolution according to established SLAs / KPIs.
  • Coordinate with internal teams, AMS partners, third-party vendors, and Oracle support to address complex technical and functional issues and minimize downtime.
  • Coordinate and collaborate with teams of geographically dispersed resources to deliver optimal support services
  • Deliver end-user satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution

    • Problem Management:

  • Implement a proactive problem management process to identify and address recurring issues and root causes within the Oracle Fusion environment.
  • Collaborate with cross-functional teams to implement permanent fixes and preventive measures to improve system stability and reliability.

    • Service Improvement:

  • Continuously evaluate and improve support systems, procedures, and workflows to enhance service delivery efficiency and effectiveness.
  • Identify opportunities for automation, standardization, and optimization to streamline support operations and improve customer satisfaction.
  • Work with multiple teams to determine necessary activities to deliver projects throughout the given service line or function successfully
  • Continuously improving the Oracle Fusion Support delivery model and strategy
  • Monitoring internal processes to deliver services to meet contractual obligations

    • Stakeholder Communication:

  • Serve as the primary point of contact for stakeholders, including business users, IT teams, and senior management, regarding Oracle Fusion support issues, status updates, and service improvements.
  • Communicate effectively with stakeholders to manage expectations, provide regular updates, and solicit feedback to drive continuous improvement.

    • Vendor Management:

  • Manage relationships with Oracle and third-party vendors, including contract negotiations, service level agreements, and performance evaluations.
  • Collaborate with vendors to escalate critical issues, request support, and influence product roadmaps to align with business needs.

    • Qualifications

    Education:

  • A degree in Computer Science and/or Engineering or equivalent experience

    • Qualifications:

  • Minimum 10+ years experience in IT Support Services Delivery
  • 5+ years of experience in Oracle Fusion applications support, with at least two years in a leadership or managerial role.
  • Advanced knowledge of Oracle Fusion Cloud ERP functional modules
  • Advanced knowledge of Oracle Fusion Cloud ERP technical modules and infrastructure
  • Knowledge of Oracle integration cloud product is a plus
  • Excellent relationship-building and interpersonal skills, including cross-cultural competence
  • Strong leadership qualities and a passion for working with high-performing teams
  • Knowledge and/or certifications with ITIL v2, 3 or 4
  • Strong written and verbal communication and presentation skills
  • High comfort level with proactively engaging with end-users
  • Strong listening skills and ability to ask practical questions, understand end-users' priorities and anticipate their needs
  • Advanced analytical and problem-solving skills
  • Strong organizational skills with attention to detail and the ability to learn quickly
  • Strong technical expertise in Oracle Fusion applications, including configuration, extension, troubleshooting, and performance tuning.
  • Experience with incident, problem, and IT service management (ITSM) processes and tools.
  • Excellent leadership and team management skills, with the ability to motivate and develop a high-performing support team.
  • Effective communication and interpersonal skills, with the ability to interact confidently with stakeholders at all levels of the organization.
  • Proven ability to drive continuous improvement initiatives and implement best practices to enhance support services.
  • Oracle certifications (, Oracle Cloud Infrastructure Certified Associate) are a plus.

    • Additional Information

    All your information will be kept confidential according to EEO guidelines.

  • Acuity Knowledge Partners

    Delivery Lead

    3 weeks ago

    Acuity Knowledge Partners Gurugram, India

    Level - Delivery Lead · Experience - 5+ years of Experience · Location - Gurugram · Notice Period - Immediate to 2 Months · Experience in FIG Sector is a Must · Opportunity · Acuity is currently looking for a dedicated and motivated individual who has strong leadership, organizat ...

  • Acuity Knowledge Partners

    Delivery Lead

    11 hours ago

    Acuity Knowledge Partners Gurgaon, India

    Opportunity · Acuity is currently looking for dedicated and motivated individuals who have strong leadership, organizational and teamwork skills for its Investment Banking team based in Gurgaon. · Can also directly mail the resume on · Responsibilities · Supporting our clients o ...

  • Builder

    Delivery Lead- "Lead Productologist"

    6 days ago

    Builder Gurugram, India Full time

    About · We're on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software g ...

  • Builder - What would you Build?

    Delivery Lead- "Lead Productologist"

    5 days ago

    Builder - What would you Build? Gurugram, India Full time

    About · We're on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software g ...

  • Builder

    Delivery Lead- "Lead Productologist"

    4 days ago

    Builder Gurugram, India Full time

    About · We're on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software g ...

  • Builder - What would you Build?

    Delivery Lead- "Lead Productologist"

    3 weeks ago

    Builder - What would you Build? Gurugram, India Full time

    About · We're on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software g ...

  • Builder - What would you Build?

    Delivery Lead- "Lead Productologist"

    4 days ago

    Builder - What would you Build? Gurugram, India Full time

    About · We're on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software g ...

  • Builder

    Delivery Lead- "Lead Productologist"

    6 days ago

    Builder gurugram, India Full time

    About · We're on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software g ...

  • Airtel

    Lead-Delivery Manager

    6 days ago

    Airtel gurugram, India

    Great educational background, preferably in the fields of computer science or engineering for technical project managers · Proven working experience as a project administrator in the information technology sector · Solid technical background, with understanding or hands-on expe ...

  • Wipro

    Service Delivery Lead

    6 days ago

    Wipro gurugram, India

    Roles & Responsibilities: Leads the operating unit, evaluating management information and monitoring the performance of the unit to improve the quality of service and meet designated quarterly and annual operational performance targets. Develops and delivers the operating plan fo ...

  • Acuity Knowledge Partners

    Delivery Lead/ Delivery Manager-Salesforce Admin

    5 days ago

    Acuity Knowledge Partners Gurugram, India

    Acuity Knowledge Partners · Acuity Knowledge Partners is a leading provider of high-value research, analytics and business intelligence to the financial services sector. We serve a wide array of clients ranging from asset & private wealth managers, investment banks, commercial ba ...

  • Acuity Knowledge Partners

    Delivery Lead/ Delivery Manager-Salesforce Admin

    6 days ago

    Acuity Knowledge Partners gurugram, India

    Acuity Knowledge Partners · Acuity Knowledge Partners is a leading provider of high-value research, analytics and business intelligence to the financial services sector. We serve a wide array of clients ranging from asset & private wealth managers, investment banks, commercial ...

  • Acuity Knowledge Partners

    Delivery Lead/ Delivery Manager-Salesforce Admin

    6 days ago

    Acuity Knowledge Partners gurgaon, India

    Acuity Knowledge Partners · Acuity Knowledge Partners is a leading provider of high-value research, analytics and business intelligence to the financial services sector. We serve a wide array of clients ranging from asset & private wealth managers, investment banks, commercial ba ...

  • Stryker

    Senior Service Delivery Lead

    6 days ago

    Stryker gurugram, India Full time

    Why join Stryker? · We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting · Our total rewards package offering includes bonuses, healthcare, insurance benefits ...

  • Acuity Knowledge Partners

    Sr. Associate/Delivery Lead

    2 weeks ago

    Acuity Knowledge Partners Gurugram, India

    Opportunity · Acuity is currently looking for dedicated and motivated individuals who have strong leadership, organizational and teamwork skills for its Investment Banking team based in Gurgaon. · Activities · Will be responsible for working as part of the dedicated team for inve ...

  • Acuity Knowledge Partners

    Deliver Lead/ Delivery Manager

    5 days ago

    Acuity Knowledge Partners Gurugram, India

    Key Responsibilities: · This role & responsibilities would involve supporting a large global private equity client with: · - Supporting our clients to develop results-driven strategies, including financial modeling, critical industry or market analyses, competitive benchmarking a ...

  • McKinsey & Company

    Finance Service Delivery Lead

    2 weeks ago

    McKinsey & Company Gurugram, India

    You will be based in our Chennai or Gurugram office as part of McKinsey's Finance Global Operation Service Center, a part of our Global Payroll Operations Team.You will work closely with the existing payroll operations team, tax teams, as well as other cross-functional stakeholde ...

  • Acuity Knowledge Partners

    Sr. Associate/Delivery Lead

    1 week ago

    Acuity Knowledge Partners gurugram, India

    Opportunity · Acuity is currently looking for dedicated and motivated individuals who have strong leadership, organizational and teamwork skills for its Investment Banking team based in Gurgaon.Activities · Will be responsible for working as part of the dedicated team for investm ...

  • Acuity Knowledge Partners

    Delivery Lead- TMT/ICT Sector

    6 days ago

    Acuity Knowledge Partners gurgaon, India

    About the role: · This opportunity is to work with the consulting & corporates firms supporting them with strategy and market research. · Key Responsibilities: · Good understanding of TMT / Fintech Payments industry · Preference of sector experience in the TMT and Emerging techno ...

  • Haleon

    Service Delivery Record to Report Lead

    1 week ago

    Haleon Gurgaon, India Full time

    Job Purpose: · To provide strategic leadership for management of end to end "Record to Report" Process for Pan India operations of 4 GSK legal entities. The R2R process covers Caped & Fixed assets management, ERP and other standalone systems management, Insurance process, Inter- ...