Operations Executive - Ghaziabad, India - Letsdotherooms

Description

Job Description:
We are seeking a detail-oriented and customer-focused Operations and Customer Support Executive to join our team.

In this role, you will play a crucial role in managing logistics, customer calling, NDR tracking, and handling Amazon's portal for various operational tasks.

Responsibilities:

• Manage logistics and coordinate with shipping partners to ensure timely delivery of orders
• Handle customer calls and inquiries, providing exceptional service and resolving issues promptly
• Track NDR (Non-Delivery Report) and take appropriate actions to ensure successful delivery
• Utilize Amazon's portal for various operational tasks, including restocking, sending items to the warehouse, tracking remittances, and managing exchanges and returns
• Collaborate with the warehouse team to ensure smooth operations and accurate inventory management
• Monitor order fulfillment and address any issues or delays proactively
• Maintain a high level of accuracy and attention to detail in all operational tasks
• Continuously improve operational processes to enhance efficiency and customer experience
• Work closely with the customer support team to provide seamless assistance to customers
• Generate reports and analyze data to identify trends, patterns, and areas for improvement

Requirements:

• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Proficient in using Amazon's portal and other relevant operational tools
• Customercentric mindset and dedication to providing outstanding service
• Problemsolving skills and ability to resolve issues effectively
• Proficiency in Microsoft Office Suite and other relevant software
• Knowledge of home decor industry is a plus

Job Types:
Internship, Full-time

Contract length: 6 months


Salary:
₹5, ₹15,000.00 per month


Benefits:

• Flexible schedule

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Ghaziabad,

Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)


Speak with the employer
Expected Start Date: 01/11/2023