Customer Support/operations Specialist-1 - Mumbai, Maharashtra, India - NASDAQ

NASDAQ

Verified Company

Mumbai, Maharashtra, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Team and Role Overview Our support team is the first-line support for our clients, playing a key role in acknowledging, understanding, and investigating any issues that may arise with regards to our solutions.

The role while part of the support team will include taking sole responsibility for many aspects of this process and working as part of a team to ensure that each issue is treated with the care and attention required.

Responsibilities:

Provide expertlevel functional support efficiently resolving the product issues via Jira portal, phone, or zoom including replication and analysis of issues in a mirrored support environment
Be the main point of contact for client issue investigation and resolution. To work closely with account management, product, and Professional Services teams to share customer insights that highlight areas of focus
Followup and provide updates to clients on outstanding issues. Lead and communicate progress on advanced issues that require product or development input ensuring timely delivery of solutions to meet client expectations
Solely responsible for client JIRA project management and attendance at client issue tracking meetings
Partner concern to Tier 2 support where required to resolve issues.
Generation of MI reports using JIRA, Confluence, and Excel tools
Maintain domain expertise in one or more of our products
Lead onsite/remote client support sessions

Skills And Requirements

Bachelor's in finance, Mathematics, Computer science or equivalent field
Graduate with an analytical bachelor or 59 years of firstline support experience
Oracle, Microsoft SQL Server knowledge and practical experience
Strong mathematical and analytical background.
Good oral and written communication skills are essential
Business reporting concepts
Ability to work with mínimal direction, be a fast learner, selfmotivated, standout colleague, and collaborator with strong problemsolving skills
Previous finance industry experience
Experience using JIRA for issue tracking, reporting using the JIRA platform
Education Required: Bachelor's degree required, comparable experience may be substituted
Experience Required: At least 5 years

Come as You Are