Jr Customer Service Executive - Pune, India - Tata Communications

Tata Communications

Verified Company

Pune, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Family Descriptor

Roles and Responsibilities:

RBI Compliance Activities:
Coordinate Vulnerability Assessment and Penetration Testing (VAPT) scans and track mitigation efforts.
Assist in failover testing and restoration drills to ensure business continuity.
Monitor and ensure compliance with backup procedures and policies.
Administer user access and role compliance to maintain data security.
Firewall Rule Review:
Collaborate with the Network team to review and verify firewall rules for optimal security.
Asset Management Validation and Reconciliation:
Conduct regular audits to validate and reconcile IT assets, including hardware and software.
Monitor EndofLife (EOL) and EndofSupport (EOS) status of assets to ensure timely replacements.
Track software licenses and compliance.
SLA Management:
Monitor Service Level Agreements (SLAs) to ensure that IT services are delivered as per agreedupon standards.
Assist in resolving any SLA breaches or escalations.
Documentation and Reporting:
Maintain detailed records of compliance activities, reports, and findings.
Prepare regular status reports and presentations for management.
Stay Updated:
Keep abreast of the latest RBI compliance requirements, IT best practices, and industry trends.

Broad outline of the Role
- experience in IT compliance and operations roles.

Familiarity with RBI compliance guidelines is a plus.
Strong analytical and problemsolving skills.
Excellent communication and collaboration abilities.
Ability to work in a team and adapt to a fastpaced environment.

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience