Customer Support - Ahmedabad, India - TURABIT SOLUTIONS

Description

About Company:

Turabit is a technology company that believes in making IT easy for businesses to care for their customers, Everywhere.

We are team of operators dedicated to making an impact on the lives of all of those we work with.

Thankfully, our products help us scale that dedication beyond the walls of our office.


Intern Position:

Customer Support


Education:

B. Tech (CS / IT), MCA, BCA


City:

Ahmedabad


Shift Timing:

9:30 AM to 6:30 PM (Mon to Fri)


Technical Knowledge:

HTML, CSS, Server Side deployment, Google Dialog Flow, Web server, My SQL DB, Oracle, Linux


Required Skills:

• Experience or Fresher's with sound understanding of help desk support
• Excellent spoken as well as written communication
• Proficiency in English & Hindi languages
• Working knowledge of databases/ Remote control tools
• Strong clientfacing and communication skills
• Advanced troubleshooting and multitasking skills
• Customer service orientation

Roles and Responsibilities:

• Provide good care to users/customers
• Identify and build a repository of bugs/issues
• Conduct telephonic surveys/engage users/customers
• Generate MIS reports periodically

Compensation and Benefits:

• Continuous training by fulltime trainer
• Paid Internship
• Employee friendly corporate work culture
• Exposure to interact with US people
• Timings are fixed with Saturday and Sunday Off
• Mediclaim
• Lucrative Rewards and Recognition
• Opportunity to work with Management
• Dedicated training and mentoring for career growth
• Opportunities to work on advanced technologies NLP, RPA, ML, etc.