Customer Care Executive - Delhi, Delhi, India - TNW- THE NATURAL WASH
1 week ago
Description
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Skills:
- Must have good communication skills in verbal and written
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Familiarity with our industry is a plus.
Job Types:
Full-time, Permanent
Salary:
₹9, ₹27,908.01 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- Hindi (preferred)
- English (required)
Work Location:
In person
Speak with the employer
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