Front Office Executive - Varanasi, India - Hotel Castillo

Description

Greets, registers, and assigns rooms to guests.

• Issues room key to guest.
• Responsible for proper key control and other security measures.
• Answers telephone in absence of telephone operator.
• Transmits and receives telephone messages and sets up guests' wakeup calls.
• Date stamps, sorts, and racks incoming mail and messages.
• Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Keep records of room availability and guests' accounts. Operates the front office computer system. Makes photocopies if needed.
• Computes bill, collects payment, and makes change for guests.
• Makes and confirms reservations.
• Posts charges such as room, food, liquor, or telephone, to guest folio.
• Makes restaurant, transportation, or entertainment reservations for guests
• Deposits guests' valuables in hotel safe or safe deposit box.
• Checks out guests and inquires about their stay.
• Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.
• Actively builds awareness of the Brand to guests.
• Provides and ensures highquality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
• Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
• Confers and cooperates with other departments as needed to ensure coordination of activities.
• Works toward a 90% walkin conversion rate goal.
• Ensures Inn compliance of all company policies and procedures.
• Adheres to all safety procedures and informs management of any unsafe conditions.
• Attends meetings and training as requested.

Other duties may be assigned based on company needs.


Job Types:
Full-time, Regular / Permanent


Salary:
From ₹10,000.00 per month


Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Provident Fund

Schedule:

• Flexible shift

Supplemental pay types:

• Commission pay
• Overtime pay

Ability to commute/relocate:

• Varanasi,

Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)


Education:

• Bachelor's (preferred)

Experience:

- total work: 1 year (required)


Language:

• Hindi (required)
• English (required)

Speak with the employer
Expected Start Date: 22/05/2023