Senior Customer Service Executive - Pune, India - Yatnavat Technologies Private Limited

Yatnavat Technologies Private Limited

Verified Company

Pune, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Responsibilities:

Lead Generation:
Identify potential clients and businesses in the Pune region who

can benefit from PiE KART's shared delivery services. Conduct market research and

gather relevant data to identify new leads.

Tele-calling: Make outbound calls to prospects, introducing PiE KART's services, and

explaining the benefits of our shared logistics solution. Initiate conversations with

potential clients to understand their requirements and pain points.

Relationship Building:
Build and maintain strong relationships with clients through

regular follow-up calls and personalized communication. Address their queries and

concerns, providing prompt and helpful responses.

Sales Support:
Assist the sales team by providing qualified leads and timely updates

on potential opportunities. Collaborate with the sales team to develop effective

strategies for lead conversion.

Data Management:
Maintain accurate and up-to-date records of all tele-calling

activities, interactions, and outcomes in the CRM system. Ensure that data is

organized, comprehensive, and readily accessible for analysis.

Targets and Reporting:
Meet daily and monthly targets for the number of calls made,

leads generated, and conversions achieved. Provide regular reports on tele-calling

performance and progress.

Customer Feedback:
Gather feedback from existing clients and prospects to

understand their needs and preferences. Share customer insights with the team to

enhance service offerings and customer experiences.

Positive Attitude:
Embrace the hustle culture and be open to taking initiatives to

contribute to the growth of PiE KART. A positive attitude and a willingness to learn

are essential for excelling in this role.

Requirements: