IT Service Desk Technician - Hinjawadi, Pune, Maharashtra, India - Tech Mahindra

Tech Mahindra

Verified Company

Hinjawadi, Pune, Maharashtra, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Experience Min. 6 Month to 1 Year (mandatory) and 1 to 2 Years (preferred)

Exceptional written and verbal communication skills
Exceptional ability to multitask.
Exceptional ability to adapt and learn new platforms and skills on the fly.
Exceptional sense of urgency
Exceptional interpersonal skills, with a focus on rapportbuilding, listening, and questioning skills.
Ability to work under pressure involves dealing with constraints which are often outside of your control these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.

Good to have

Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office36

Good to have
ITIL Knowledge

Graduate from an accredited institution or Undergraduate with relevant technical experience
Previous customer/technical support or technology experience

Role & responsibilities

Support activities include supporting endusers accepting IT breakfix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
Exposure to retail industry devices such as PointofSale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
Perform postresolution followups to help requests or incidents.
Research issues and resolves technical problems.
Creating/updating knowledge articles and support processes functions

Salary:
₹300, ₹550,000.00 per year

Schedule: