Global Process Owner - Navi Mumbai, India - BASF SE

Description

Global Process Owner Market to Order - AP Process Excellence | BASF Agricultural Solutions

Agriculture is all about balance. The balance that is crucial to everyone's existence - also applies to our Agricultural Solutions division. We connect innovative thinking with practical action to find the right balance for success - for farmers, agriculture, and future generations. With seeds and traits, crop protection and digital solutions, we help farmers produce food more efficiently, protect the land and meet the needs of society. To further develop and grow this ambition we are looking for a Global Process Owner Market to Order.

Your job

The Global Process Owner (GPO) for Market to Order is a pivotal role within our dedicated Global Process Excellence Team. This role requires a seasoned professional with extensive experience in the Market to Order process, strong leadership skills, and a proven ability to drive process enhancements, ensuring efficiency, accuracy, and customer satisfaction on a global scale.

Key responsibilities

• Process Ownership: Assume end-to-end ownership of the Market to Order process, encompassing all processes from inbound traffic of customers, customer services, pricing etc. Oversee all customer relationship management activities and ensure alignment with corporate objectives and standards. Serve as the primary point of contact for Market to Order process related inquiries.
• Global Standardization: Collaborate with global, regional and local teams and stakeholders to establish and enforce global standard operating procedures and best practices for the Market to Order process area. Ensure consistent business process models and operating practices across various entities and regions.
• Process Optimization: Continuously assess the Market to Order processes to identify areas for improvement, efficiency gains, and automation opportunities. Lead process redesign initiatives to enhance customer experience, reduce cycle times, and minimize errors.
• Strategic Alignment: Ensure that Market to Order activities are closely aligned with the organization's strategic objectives and regulatory and market dynamics. Collaborate with senior leadership to develop and communicate process strategies, KPIs, and success metrics.
• Risk Management: Implement robust internal controls to mitigate Market to Order related risks. Develop and implement risk mitigation strategies within the Market to Order processes, including scenario analysis, risk assessment, and mitigation measures. Proactively address potential disruptions.
• Technology Integration: Partner with IT teams to leverage technology solutions and streamline and enhance the Market to Order process area. Drive digital transformation initiatives to meet evolving internal and external business partner expectations.
• Performance Metrics: Define and monitor key performance indicators (KPIs) and metrics to track the effectiveness and efficiency of the Market to Order processes. Regularly report progress and insights to senior management and stakeholders.
• Change Management: Lead change management efforts associated with process improvements and system implementations. Foster a culture of continuous improvement within the Process Excellence Community (PEC) and promote business partner-centric practices.
• Talent Development: Mentor and guide a team of global process experts within the Process Excellence Community. Provide coaching, training, and development opportunities to enhance their skill sets and capabilities.

Main interface to GB and GD Process Owner community: Be the main contact person for all the existing process owners of GB and GD to ensure that AP specific process requirements and needs are fulfilled.

Your team

In this challenging position you will give coaching and guidance to a global community of regional and local Process Experts team. You will report to our 'Process Excellence Team Lead' and act as the right hand and sparring partner of Global and Regional Leadership in AP.

Your Profile

Experience and Qualifications

• Bachelor's or Master's degree in Business Administration, Marketing, or a related field; MBA or relevant certifications are advantageous.
• Substantial experience in Market to Order process management, including a minimum of 4 years in a leadership role.
• Experience working in Agriculture is a plus.

Knowledge/Skills

• Profound understanding of Market to Order best practices, marketing principles, and global regulatory requirements.
• Proficiency in CRM systems, order management tools, and other relevant software.
• Strong analytical, problem-solving, and project management skills.
• Exceptional communication and interpersonal skills.
• Proven leadership capabilities, including the ability to inspire and lead cross-functional teams.
• Dedication to continuous improvement and innovation.
• A global mindset with a willingness to travel as required.

Competences

• Leadership skills honed through experience with senior management.
• Understanding of complex business issues and strategies.
• Innovative mindset and affinity with new digital developments.
• Leadership skills and Stakeholder management.

Leadership behaviors

Pioneering : courageously trying new things to win

Empowering : enabling to take actions and make decisions

Performing : focus on the right things and act fast

Your application

If you are a dynamic and results-oriented professional with a passion for process excellence and a drive to optimize the Market to Order on a global scale, we invite you to apply for the role of Global Process Owner Market to Order. This is a unique opportunity to shape the future of our sales operations, deliver exceptional customer satisfaction, and contribute to the success of our Process Excellence Community on a global scale. If yes on all of the above, then we invite you to apply for this job and upload your motivation letter and CV.

What's in it for you?

Adding value to our customers begins with adding value to you. At BASF we believe that people are the key to our long-term success and that talent is in everyone. That's why we empower you with the tools, guidance, and opportunities you need to advance and succeed in work and life. We offer you a variable remuneration in addition to an attractive salary and excellent benefits like a good pension, collective health insurance, training opportunities, flexible and remote working etc.

Giving you the support that you need to be your best and fulfill your personal ambitions is what helps us achieving our ambitions. After all, our success is linked to yours. Whatever path you envision Vegetable Seeds is a great place to build a rewarding, successful career.

At BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.