Customer Support Executive - Ahmedabad, Gujarat, India - hubbrokeraps
3 weeks ago
Description
Abstract - We are looking for a '
Support Executive' and should make it their top priority to enhance client confidence in the organization and the services it provides.
Skills:
Communication skills, Punctuality, Customer Service, Desktop Support, Chat communication support ,problem solving, Diagnosis and troubleshooting of issues.
Roles & Responsibilities:
- Assisting and providing support for incoming queries and issues related to software
- Analyzing, troubleshooting, and evaluating problems to ensure timely resolutions.
- Gathering and analyzing data to diagnose software issues.
- Ensuring optimal functionality by testing software.
- Making necessary configurations, settings, and permissions adjustments to resolve software issues.
- Creating documentation for new hires during the onboarding process.
- Coordinating with IT staff and other departments to solve complex technical problems.
- Communicating with external vendors who provide maintenance and support services for software.
- Responding promptly to service issues and requests. Setting up accounts for new users.
- Testing new features after implementation.
Requirements:
- 13 years of proven work experience in customer support, fast and effective response to questions and concerns from customers.
- Strong knowledge of software methodologies, tools & processes.
- Experience in writing clear, conceive and comprehensive implementation documentation.
- Experience in handling customers and clients in Europe and USA.
- Excellent analytical and communication skills.
- Creating a report detailing client comments to help the company address issues with their service or product.
Benefits
- 5day working company.
- Projectbased rewards.
- Quarterly rewards based on roadmap achievements and customers' success.
- 20 Yearly leaves.
- 14 National Holidays Off.
- Crossteam work culture.
- Career Development & Training Programs.
- Employee Referral Benefits.
- Birthday/Anniversary/Festival Celebrations.
- Compensatory Off Benefits.
- Paid halfday leaves on special occasions of Birthdays & anniversaries.
- Meals while working extra.
- Yearly dayouting activities.
- Yearly Achievement Awards.
Salary:
₹8, ₹31,458.39 per month
Benefits:
- Health insurance
- Paid sick time
Schedule:
- Monday to Friday
- UK shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
Education:
- Bachelor's (preferred)
Experience:
- Customer service: 2 years (preferred)
Language:
- Hindi, (preferred)
- English (preferred)
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