Customer Care Executive - Kolkata, West Bengal, India - Nlb Services

Nlb Services

Verified Company

Kolkata, West Bengal, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Experience :
Min 2 years in International voice

Education : 10+2+3

**Notice Period

Immediate**
Loc-Kolkata

JD:

Responsibilities:

Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organization's service and product information.
Identifying, escalating priority issues and reporting to the highlevel management.
Routing inbound calls to the appropriate resources.
Following up complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.
Other duties as assigned.

Requirements:

Open availability:
Monday through Sunday.
24x Experience in dealing with the public.
Excellent communication skills, including verbal with proper grammar.
Ability to work with others in a close manner.
Good computer skills.
Good multitasking skills.

Skills and Specifications

Able to react effectively and calmly in emergencies.
Able to maintain customer confidentiality.

Responsibilities:

Process, maintain & administer HR transactions & provide support.
Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests.
Provide clarification of HR policies and procedures.
Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan.
Organize knowledge sharing sessions both within the team and cross teams.
Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool.
Experience of maintaining data in excel, Pivot, V Look up.

Primary Skills

Good working knowledge of MS Office.
Ready to work in Rotational Shifts ( Night Shift).

Secondary Skills

Attention to details and very good analytical skills;
Good communication skills.

Any Full-Time Graduate can Apply.

Flexible with Rotational Shifts ( Night Shift)

Role:
Customer support

Industry Type:
IT Services & Consulting

Department:
BPO

Employment Type:
Full Time, Permanent
Education

UG:
Any Graduate

Job Types:
Full-time, Permanent

Salary:
₹116, ₹370,000.00 per year

Schedule: