ai - Customer Success Associate - Delhi, India - Wobot

Wobot
Wobot
Verified Company
Delhi, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Responsibilities:


  • Own overall relationship with clients, including managing onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction
  • Establish a trusted and strategic advisor relationship to help drive the continued value of our product
  • Maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team
  • Communicate effectively with both internal and external seniorlevel management to understand customer needs, maximize retention and growth, and communicate learnings
  • Maintain existing customer success metrics and data
  • Serve as daytoday contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them
  • Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
  • Facilitate interaction and workflow between project team members to ensure timely deliverables
  • Collaborate, problemsolve, and/or strategize upcoming client meetings with team members
  • Create and curate interactive content for Wobot AI product, Help Center articles and Academy courses to enhance customer support and facilitate user learning and development
  • Work with the sales and marketing team to develop case studies

Requirements:


  • Exceptional written and verbal communication skills
  • Someone who is ready to take initiatives and is selfdriven
  • Someone who is detail oriented

Timings: 4 PM IST to 1 AM IST


How we work:


  • We use Microsoft Teams for daily communication, conduct daily standups and team meetings over Teams.
  • We value open discussion, ownership, and a founder mindset.
  • We prioritize design, amazing UI/UX, documentation, todo lists, and databased decisionmaking.
  • We encourage team bonding through biweekly town halls, destressing sessions with a certified healer, and fun company retreats twice a year.
  • We offer a 100% remote workplace model, health insurance, top performers eligible for attractive equity options, mental health consultations, companysponsored upskilling courses, growth hours, the chance to give back with 40 hours for community causes, and access to a financial advisor.
  • Wobot is an Equal Opportunity Employer.

Salary:
₹400, ₹700,000.00 per year


Benefits:


  • Health insurance
  • Provident Fund
  • Work from home

Experience:

- total work: 1 year (preferred)


Speak with the employer
More jobs from Wobot
See all jobs of Wobot