Processing Associate - Chennai, India - Citi

Citi

Verified Company

Chennai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.

Additionally, the Ops Support Assistant 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.

The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Core Responsibilities:

Ensure the responsible controls for Account Opening, Closure and Maintenance are followed and strictly enforced.
Deliver a customer experience that is professional and timely.
Complete necessary data entry in bank systems to facilitate Account Opening, Closure and Maintenance activities.
Review Account Opening, Closure and Maintenance documents received to ensure receipt of all required documentation and that they are appropriately authorised.
Process all information into the system in order to set up and maintain the accounts.
Action all Account Opening, Closure and Maintenance requests within the agreed SLA.
Complete required report review and action activities.
Contact clients by phone (limited to Discharge Process) to verify instructions.
Assist with the production of department MIS and reporting.

Education:
Bachelor's/MBA

Experience:

1.0-3 years experience in banking operation, Operational process management

Should have good comprehension skills & be attentive to details
Should have good communication skills
Should be able to make sound decisions based on information on hand
Customer focused
Demonstrated strengths across Risk/Controls and Client Excellence
Exposure to Payments / Funds transfer process will be an added advantage

Skills:1.Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)

Good oral and written communication skills (call outs to customers)
Good customer service skills, service oriented
Attention to details, high level of accuracy and productivity.
Meticulous, with good initiative & independence, communication skills

Professional Attributes

Able to maintain good rapport with peers and supervisors
Values attendance and punctuality
Strictly observes deadlines and cut-off times

Personal Attributes

Good comprehension skills
Has decision-making abilities
Values integrity
Organized and systematic
Hardworking and patient

Other:

Incumbent may be required to have direct customer phone contact as part of their role.
Incumbent will be required to work a shift that incorporates Australian Business hours.
Incumbent will be required periodically to assist with system testing for technology upgrades and Business Continuity Planning (BCP). Some testing will occur on weekends.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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