Customer Service Representative - Gurgaon, India - Foundever

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    Foundever Gurgaon, India

    2 weeks ago

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    Customer Service Representative - India - Gurgaon

    Req ID#:

    Gurgaon, India, IN

    Customer Service Representative - India - Gurgaon

    Customer Service

    About Us

    Sitel India Pvt Ltd

    SITEL is;
    * World€TMs Leading BPO.
    * Handle 3 million contacts every day.
    * 60000 Employees Worldwide.
    * 145 centers in 27 countries.
    * 350 clients
    * 36 languages
    * Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row

    Job Summary

    Answer inbound calls within the guidelines/goals established by the client and management. Consistently archives call quality goals in order to meet client and customer satisfaction goals.

    Primary Job Responsibilities

    Greetings from SITEL

    SITEL is hiring for International Technical Support Voice Process.

    Job Details:

    1. Age: 18 years to 35 years

    2. Minimum Qualification Intermediate (or +2 equivalent).

    3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)

    4. Experience Any Under Grad or Graduate Freshers.

    5. Communication skills: Exceptional Spoken skills in English

    6. Shifts: Rotational shifts (Should be comfortable to work in all shifts)

    Salary: As per Market Standards

    Note: Any candidate applying for this position should be okay to work from the office.

    Experience: Any Under Grad/Graduate Freshers can apply.

    Job Profile:

    1. International Voice (Technical Support)

  • Responsibility: Provide Technical Support to International Customers
  • Shift Timings: Should be flexible to work in US Rotational Shifts.
  • Desired Skills: Need Excellent Communication skills in English.
  • Must-Havestrong Technical Knowledge(Hardware, Software, and networking Concepts)
  • Working Days: 5 days working
  • Weekly Offs: 2 Week Offs(Rotational and Split)
  • Transport: Home Pickup and Home Drop.
  • Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Operations Round.

    • All Interviews will happen over telephonic or Skype.

    Note: Any candidate applying for this position should be okay to work from the office.

    The selected candidates should be able to join ASAP and have all documents handy for background verification.

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    Education

    High school diploma or equivalent

    Experience Target

  • Call Center experience a plus

    • Job Segment: Call Center Representative, Call Center, Technical Support, Testing, Customer Service Representative, Customer Service, Technology