Agm - Quality Assurance - Pune, India - Vodafone Idea

Vodafone Idea

Verified Company

Pune, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Req ID:

Location: Pune, IN- Function: Other- About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role Title
System Support & UAT

Position No

Function
System Support & Migrations/ Customer Service - Corporate

Sub Function/ Vertical/ Department
Quality Assurance

Band
M2

Reports to Role (Position No)
System Support & UAT Lead

Location
Pune

Date of last update/approval
DD/MM/YYYY
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Organisation Structure
Add/removes roles as required to capture the Organisation structure accurately
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Job Purpose (In one or two sentences)
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Key Accountabilities / Key Result Areas (Max 5)

Demand Delivery:

Quick uptake of demands raised and speedy progress and deployment of the same once FRS is ready.
Timely tracking and escalation in case of delay
Ensure clarity of business reqt. To avoid pitfalls in solution design and gaps at delivery

Testing
Demands & Project UAT

Create appropriate test cases for UAT
Timely communication & readiness of internal support team or/and UAT Partner agency (Q Degrees)
Clear cut matrix definition of UAT complexity with scope of SPOC work to avoid bias/confusion
Responsible for end to end UAT for Retail

Testing
Operations (Upgrade/ Infrastructure impact)

Create appropriate test cases for UAT/ sanity, if & as recommended by IT Operations & Project team.

These activities are operational exercises not involving any functionality impact for business or customer experience; hence not mandated for business UAT/sanity scope.

Timely communication & readiness of circle UAT SPOCs or/and UAT Partner agency (Q Degrees)
Clear cut matrix definition of UAT complexity with scope of SPOC work to avoid bias/confusion

Critical Care & Support
Post rollout assistance/ handholding

Post Go-Live support to circle CS teams as well as IT Operations to smoothen the roll-out experience.

Demand
UAT Tracker mgmt.

Maintaining a comprehensive updated UAT checklist & tracker.

Publishing a weekly dashboard on the same for status update & flagging delays/ obstruction.
Supportive M.I.S. to be maintained for senior mgmt. presentations.

Periodic meeting with IT Demand team for update & review.
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Core Competencies, Knowledge, Experience, Technical / Professional Qualifications (Max 5)

Core competencies
Project management, Vendor management, Demand management, BRS-FRS drafting & comprehension

Knowledge

Servicing platform, Billing system, Process understanding & Telecom business insights.
Experience telecom operations of atleast 57 years; Transformation project experience in telecom of atleast 57 years, managing teams for atleast 45 years.
Technical / professional qualifications
PMP / MBA certification is an advantage.

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Key Performance Indicators (Max 5)

Timely delivery of functionality ( as communicated at the time of Demand solution delivery stage)
100% closure of defects found at UAT
100% cases covered during UAT
Timely sanity testing concluded
Minimal post Go-Live business disruption / escalation

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Annual Budget Owned / Key Quantitative Parameters like Workforce managed etc.
N.A.
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Risks, Challenges, Job Context (Short Description)

Key Risks/Challenges:

Managing Demand/Project scope & timelines, without allowing unnecessary delay due to redtape.
Interlinkages of different stages of same demand running in parallel and resource optimization plus scope overlap within the same demand are some critical aspects that need specific attention in managing this complexity of parallel work within the same demand/project.
Interact with business users of multiple functions for requirement clarity, solutionunderstanding, UAT coordination, status update as well as issue resolution post Go-Live.
Ensure that demands are properly understood, captured, analyzed, prioritized based on the business benefits and are complete with NFRs to avoid rework and delay.
Interact with different IT and Partner teams to understand issues and road blocks in the Demand/Project/CR implementation and provide solution for taking the project forward.
Prioritize communication, user readiness, cha