Customer Service Executive - Bengaluru, India - RPSG-Group
RPSG-Group
Bengaluru, India
Verified Company
1 week ago
Description
Designation:
Customer Service Executive.
Function:
Store Operations.
Employment Type:
On Roll.
Position Overview:
The position of a Customer Service Executive plays a critical role in ensuring a positive shopping experience for customers and contributing to the overall success of Nature's Basket.
Responsibilities:
- Greet and assist customers in a friendly and professional manner.
- Act as the first point of contact for customer inquiries, assisting with product information, pricing, and locating items within the store.
- Provide recommendations and assist customers in finding suitable products to meet their needs.
- Stay uptodate with our gourmet products, their origins, usage, features, benefits, etc., and accurately inform customers about them.
- Quickly learn about new products, services, and procedures to address customer questions effectively.
- Be adaptable to changing customer needs and preferences.
- Operate cash registers accurately, handle cash transactions, and maintain proper cashhandling procedures.
- Assist in stock replenishment, inventory management, and conducting regular stock checks.
Responsibilities:
- Be willing to take on additional responsibilities or tasks as needed to support the team's success.
- Step in to assist colleagues during peak periods or when additional support is required.
- Actively promote and sell premium products, striving to meet or exceed sales targets.
- Crosssell and upsell to maximize sales opportunities.
- Assist in maintaining an attractive and organized store display, ensuring that products are wellstocked and visually appealing.
Qualifications & Requirements:
- Minimum High School Diploma or equivalent.
- Prior experience in a customerfacing role, preferably in retail or hospitality.
- Good communication and interpersonal skills.
- Passion for gourmet food and a willingness to learn about new products.
- Strong sales and customerconvincing abilities.
- Basic computer skills for operating the pointofsale system.
Qualifications & Skill Requirements:
- Attention to detail and a commitment to providing outstanding customer service.
- Motivated to learn, ability to solve problems and creative.
- Flexible & adaptive.
Job Types:
Full-time, Permanent
Salary:
₹13, ₹17,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Ability to commute/relocate:
- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Language:
- English (preferred)
- Kannada (preferred)
